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General

What does "Trade Only" mean?

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We exclusively serve signage companies, sign installers, and signage professionals. We do not work directly with end customers or businesses seeking signage for their own use. This allows us to maintain competitive pricing and focus on supporting our trade partners.

Do you ship Australia wide?

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Yes, we offer Australia-wide shipping. All orders are securely packaged in wooden crates to ensure they arrive safely at their destination. Shipping times typically range from 2 to 5 days depending on your location.

Ordering

How quickly can I get a quote?

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We understand the urgency of obtaining quotes as delays can cost you business. We are committed to providing quotes within one business day of receiving your inquiry.

What is your typical turnaround time?

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Our goal is to dispatch orders within two weeks of confirmation. Being strategically located in South Australia, we can provide reasonable shipping times across the country.

What information do I need to provide for a quote?

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Please provide the text/wording, preferred size dimensions, mounting requirements, and any specific design preferences. Photos of the installation location are also helpful for accurate quoting.

Products

What is the difference between front-lit and halo-lit letters?

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Front-lit letters have illumination through the letter face for maximum visibility, perfect for shopfronts requiring 24/7 presence. Halo-lit letters create an elegant backlit glow around each letter, ideal for premium applications requiring sophisticated illumination.

What materials do you use for fabrication?

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We use premium materials including aluminium, stainless steel, mild steel, and high-quality acrylics. All materials are selected for durability and are suitable for Australian weather conditions.

Do you provide mounting hardware?

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Yes, we provide professional mounting frames and installation hardware designed for quick, secure, and reliable signage installation. Our mounting solutions are suitable for various wall types and surfaces.

Technical

What LED technology do you use?

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We use energy-efficient LED technology with high-quality components. Our LED systems are designed for longevity and consistent performance in Australian conditions.

Are your signs weatherproof?

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Yes, all our exterior signage is designed and manufactured to withstand Australian weather conditions. We use appropriate sealing, drainage, and material selection to ensure long-term performance.

Do you provide electrical connections?

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Our illuminated signs come ready for electrical connection with appropriate leads and connectors. Final electrical connection must be completed by a qualified electrician in accordance with local regulations.

Installation

Do you provide installation services?

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As a trade-only manufacturer, we supply to signage professionals who handle their own installations. We provide detailed mounting instructions and technical support to ensure successful installation.

What mounting options are available?

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We offer various mounting solutions including direct wall mounting, standoff mounting, and custom mounting frames. Our team can recommend the best mounting method based on your specific application.

Pricing

Why are your prices competitive?

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Our trade-only model allows us to offer highly competitive pricing by focusing exclusively on volume orders from signage professionals. This enables you to offer better value to your clients and secure more projects.

Do you offer volume discounts?

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Yes, we provide favorable pricing for larger orders and regular customers. Contact us to discuss volume pricing for your specific requirements.

Still Have Questions?

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